I paid $3 to use the service and because the ATM machine is so old compared to most banks who have updated their machines This ATM did not prompt for me to remove my card once the transaction was completed. Oakland Park Blvd, Lauderdale Lakes, FL Today I went to this bank to use the ATM machine.

NO STARS AT THIS LOCATION!!!!!! The worst experience ever!!!!!!!!!!!!! From this Bank located at 3660 W. No care in the world for a customer.I now have to pay $35 for a new card to be rushed to me because the two associates was unkind and had no care that I had no way of getting money after I explained and cried about all the things I had to do today.I felt like they could have made an exception for me or maybe it was because of the color of my skin. I can understand if it had been several days after I left my card at the bank but within 30min. I had my passport/ID card/W2 to show proof that the card belonged to me.The fact that these two associates at this bank purposely held onto my card and refused to assist me after watching me use the ATM within 30min is disappointment in humanity and was completely uncalled for. Unfortunately I left my card from at the machine and within 30min I went back to get my card only for the male associate to tell me that he has my card but cannot give it back to me because it's the company policy!!!! He then lied and told me that the manger was on lunch and therefore I could not speak to a manager.

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